Idiots! Apparently some bad code in United's award travel reservation system caused users to easily book flights to Hong Kong for only 4 miles. Normally, such a trip would cost about 60,000 miles, but for some lucky customers this weekend, they were able to use just 4 simple miles. That is a 99.993% discount!
Word spread across the internet about "the glitch" and many customers grabbed the incredible deal. United is attempting to cancel the tickets. The DOT is saying not so fast and may require United to uphold the deals. Regardless of what happens, United appears to be in a serious free fall since merging with Continental, and perhaps this Hong Kong fare deal will mark the humorous bottom to their struggles. But, probably not.